- Orders & Shipping/Returns
Orders & Shipping/Returns
On this website you cannot order more than 10 items of the same products per order. If we have limited items available, then this is reflected in the maximum order quantity on the product detail page. If you would ike to order more than 10 of a certain product, please contact us through the contact us page or send us email at info@MyFleurDeLis.com
Some of our products have bulk discounts. You will see a reference to this on the product detail pages of those products. The discount will be automatically calculated and applied based on quantity selected.
Where applicable you can also order options for a product, such as candles, glass holders or vase fillers. This can be done on the product pages (options are shown next to the image through a dropdown selection box). These options will increase the price and the shipment costs. These will be automatically calculated and applied based on the selected options.
You may return new items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship only within the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of items can be found on its product detail page.
We offer free shipping when you order more than $100.00. Free shipping is only applicable for the 48 continguous US states. The free shipping is applicable per individual order and cannot contain more than 10 of the same products as part of that order.